In This Episode, Zoho tech expert Ram Shiva tells listeners how they can streamline their billing operations. He also talks about the impact of technology evolution on small businesses, and the future role of AI in enhancing billing efficiency and user experience.
Adaptability to Changing Business Needs: Billing systems must be adaptable to the changing needs of businesses, namely the shift from one-time purchases to subscription models (e.g., Adobe, Microsoft), and the need for flexible billing systems to accommodate different pricing strategies, such as tiered pricing or usage-based billing.
Comprehensive Functionality: Zoho Billing addresses various challenges business owners face. It offers functionalities like handling different pricing models, enabling promotions through coupons, automating workflows, and integrating with payment gateways.
Integration with Other Zoho Applications: The integration of Zoho Billing with other Zoho applications facilitates seamless data flow across different business functions.
Integration with External Applications: Zoho Billing can integrate with various third-party applications such as Slack, Zendesk, Dropbox, and more. These integrations allow for enhanced functionality like real-time notifications in Slack for subscription updates, viewing billing details within Zendesk for customer support.
Mobile Application Advantages: The Zoho Billing mobile app is designed for businesses on the move. It offers dashboards with key metrics, delinquent payment tracking, revenue recovery options, and the ability to handle transactions and customer records.